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 Contact Us

Make sure to check our Frequently Asked Questions page to see if we may have already answered your question, if not, feel free to contact the helpful professionals at our Orlando resort for further information. We look forward to your upcoming stay!

Cancellation/Refund Info due to Covid-19

You can make and cancel your reservations conveniently and securely through our website here

REFUND?  If you are inquiring about your refund on a previously canceled reservation; please note due to the high volume of cancellations refunds may take up to 8 weeks to process from the date of your cancellation.  If you are due a refund and it is past 8 weeks please complete the Get in Touch form below and include the following information in the comment box:

  • Name on the Reservation
  • Confirmation #
  • Original Arrival Date

Thank you for your understanding and patience.

The Enclave Hotel & Suites

6165 Carrier Drive
Orlando, FL 32819

Reservations: 800-457-0077 Temporary Hours: Monday – Saturday 9am-5pm

Hotel Direct: 407-351-1155 (24 hours) Press 0 for assistance

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The Enclave staff have truly become our family–so caring and such positive attitudes! We are privileged to sometimes overhear how patient and understanding they are of guests in all kinds of situations.

George, USA