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 Contact Us

Make sure to check our Frequently Asked Questions page to see if we may have already answered your question, if not, feel free to contact the helpful professionals at our Orlando resort for further information. We look forward to your upcoming stay!


Cancellation/Refund Info due to Covid-19

Requesting a Refund or Transfer Your Reservation Dates?

You can request a refund on a previously canceled reservation or transfer your deposit to a future date for an additional 5% discount by clicking the “Request Refund/Transfer” button below to complete the request form. Please note: due to the high volume of cancellations, refunds may take up to 8 weeks to process from the date of your cancellation.

Thank you for your understanding and patience.

The Enclave Hotel & Suites
6165 Carrier Drive
Orlando, FL 32819

Temporary Hours: Monday – Saturday 9am-5pm

Hotel Direct
Phone: 407-351-1155 (24 hours) Press 0 for assistance


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The Enclave staff have truly become our family–so caring and such positive attitudes! We are privileged to sometimes overhear how patient and understanding they are of guests in all kinds of situations.

George, USA