Make sure to check our Frequently Asked Questions page to see if we may have already answered your question, if not, feel free to contact the helpful professionals at our Orlando resort for further information. We look forward to your upcoming stay!
Cancellation/Refund Info due to Covid-19
Need to Book or Cancel Your Reservation?
Requesting a Refund or Transfer Your Reservation Dates?
You can request a refund on a previously canceled reservation or transfer your deposit to a future date for an additional 5% discount by clicking the “Request Refund/Transfer” button below to complete the request form. Please note: due to the high volume of cancellations, refunds may take up to 8 weeks to process from the date of your cancellation.
Thank you for your understanding and patience.
The Enclave Hotel & Suites
6165 Carrier Drive
Orlando, FL 32819
Hours: Monday – Friday 9am-5pm
Phone: 407-351-1155 (24 hours) Press 0 for assistance